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August 8, 1969 MEMORANDUM To: Mayor Allen From : Dan Sweat Shbject : Analysis of Complauits on City Services I am attaching three pieces of information which you will find very interesting. One is the summary of complaints from Town Hall meetings and recommendations of the Community Relation Commission. The second is the monthly statistical report from Johnny Robinson on th work of his City Services Coordinators. The third is a summary of evaluations and recommendation of eight interns who are working with the City Services Coordinator in various parts of the City. As I indicated to you before when publicity was released on th ~ s complaint summary, I was surprised to find that the Parks Department came in for so much criticism. 1 did not feel thi wa the case with our City Services Coordinator. l have attempted to analyze the mo t frequ nt complaint in the CRC report nd the city servic s report. You will not the percent of total in ach of th m jor categori ~ . I am xtr mely impr s d with the total number of compl ints rec ived and corrected by th City Services Coordinator. This is a result, of cours , of the b efed~up staff utilizing th int rn . You will find the comments nd r commend tions of the intern v ry inter ting, nd 1 think it i ignificant that only one of the int rns consistently f el that ev rything i wrong. ve b en exc ptionally ple · d with th f ct that lthough the int rns pl ce great d 1 of xtra work on th department in g tting compl ints an wer d, ther hav be n very f w compl inta J;egi t r d with m from th d p rtm nt . I DS:Je At cbment ,, �Mr. William H . Boone, Jr . ·6. Do you believe the CRC can be the prime agent in getting the School Board to fully integrate the Atlanta public schools? The CRC can be a prime agent in pointing out any existing inequities within the School system, and offer recommendations to alleviate these inequities . 7. Can CRC do anything to speed integration of neighborhoods . . • ? The CRC can m ake certain that a ll complaints concerning discrimination i n housing are thoroughly investigated. The Commission c an also work with existing neighborhood fair housing groups in stimulating initiative. 8. At present, the CRC has no powers outside of holding hearings and investigation should the CRC be given additional powers? The CRC has not submitted any formal resolutions requesting additional powers, and ha been able to work quite effectively without them . If some hould be requested, this decision would have to be made by the Board of Alderm en. 9. A tlanta is very heterogeneous in it makeup. How do you · m ke the CRC member hip reflect the diverse segments. . . ? By 10. ppointing citizens representative 0£ all segment of Atlanta. What do you con ider when you select a CRC member. . . ? Citizens who have th qualifications to main in the very excellently l ane d commiseion, and who have the talent motivation to carry out the dutie of the Commie ion . 11. nd Why did the Finance Committ e give the CRC a sizable incre in its budget thi ye r . . . . ? e A the Commi ion d veloped it I' pon ibilities, additional financial needs emerged, nd the Finance Com.mitte nd the Board of Aldermen ap r ntly f lt dditio 1 fund were ju tified, nd, therefor , approv d them. lZ. A l te a 1961, it wae r ported that you did not favor n official human rel tion council • • • why did you c:ban your view ln 1966-? The n wer to Question No. 1 l•o n w ra thi que tion. -Z- �